Making an Appointment
We suggest you call ahead to make an appointment. This will ensure that the doctor will be available to see your cat at the time you wish to come in. By making an appointment we are reserving a time exclusively for you. If you are unable to keep your appointment, please give us 24 hours notice.
Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, "drop-off" appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for the day. Usually we will ask you to drop off sometime in the morning so the doctor can examine the patient in between appointments. Once the doctor is done, she will give you a call to go over the diagnosis, recommendations, and to give you discharge instructions.
Please bring your cat in a cat carrier or on a leash. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other cats.
Our Fee Policy
Whenever possible we attempt to give you an estimate of the anticipated costs for your cat's medical treatment. If you have not received one and are concerned about the costs of diagnosis or treatment, please ask before the services are performed. We do require fees be paid at the time of service. We may ask for a deposit if your cat must be hospitalized.
For your convenience, we accept Visa, MasterCard, CareCredit, cash and personal checks.
Visiting Hours and Hospital Tours
Many cats enjoy having their owners visit while they are in the hospital. We're proud of our hospital, its pleasant facilities and caring staff. You are welcome to visit your cat in the hospital, or tour our facility, at any time during office hours. It is best to phone ahead, however, to make sure a staff member is available to accompany you or if you need to speak to the doctor while visiting.
What to Do in Case of Emergencies After Hours
If you do not feel you cat's problem can wait until the next business day, call the Animal Care Center in Rohnert Park, at 584-4343, or Pet Care Emergency Hospital in Santa Rosa at 579-5900. Or, call our hospital number (546-2287) for a referral to an emergency clinic. Non-emergency messages may be left on our answering machine.
The emergency clinics are prepared to handle intensive care and emergency cases and are equipped with all supplies and laboratory equipment necessary to diagnose, monitor, and treat such cases. Their staff of veterinarians and technicians is specially trained in emergency medicine and critical care.
When your cat recovers and is released from the hospital it is very important to follow the instructions given by the doctor and technician. If you have difficulty administering medication prescribed or any other problem, please call. Sometimes we can offer an alternative that may be more acceptable to your cat.
Also, if your cat does not seem to be responding as expected, please notify us immediately.
Scheduled re-checks are important to be sure all is going well and correct problems as they arise. The fee charged is usually less than the regular examination fee, and will be money saved in the long run.